Terms of Service

This website is operated by Veluna Lights. Throughout the site, the terms “we”, “us”, and “our” refer to Veluna Lights.

Veluna Lights offers this website, including all information, tools, products, and services available from this site, to you, the user, subject to your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service as well as the other policies published on our website.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services.

Online Store Terms

By agreeing to these Terms, you confirm that you are of legal age in your country or state of residence, or that you have given your consent to allow any minor dependents under your responsibility to use this website.

You may not use our website, products, or services:

for any illegal or unauthorized purpose
in violation of any applicable laws or regulations
to infringe intellectual property rights
to transmit viruses, malicious code, or other harmful technology

Any breach of these Terms may result in the immediate suspension or termination of your access to our services.

General Conditions

We reserve the right to refuse service to anyone where permitted by applicable law.

Your content, excluding payment information, may be transferred across various networks and may undergo technical changes necessary for the operation of the service.

Payment information is encrypted during transmission through our payment service providers.

You may not reproduce, duplicate, copy, sell, resell, distribute, or exploit any portion of the website or service without prior written authorization from Veluna Lights.

Accuracy of Information

The information provided on this website is made available for general informational purposes.

While we make reasonable efforts to ensure accuracy, we do not guarantee that all information is:

complete
accurate
current
free from errors

We reserve the right to modify or update website content at any time.

Changes to Services and Prices

Prices for our products may change without prior notice.

We reserve the right, where permitted by law, to:

modify or discontinue products or services
suspend certain website features
discontinue part or all of the website
remove products from sale
change product availability

Such changes will not affect rights already acquired in relation to confirmed orders, except where otherwise permitted by applicable law.

Products or Services

Certain products may be available exclusively through our online store.

These products may:

be available in limited quantities
be subject to our Returns and Refunds Policy
have availability that changes without notice

We make every reasonable effort to display product images, finishes, materials, dimensions, and colors as accurately as possible.

However, the appearance of colors and materials may vary depending on:

screen settings
lighting conditions
natural variations in materials such as stone, marble, travertine, wood, alabaster, or ceramic
manufacturing variations

Such natural variations are not necessarily considered defects.

Product Specifications and Installation

Customers are responsible for reviewing product specifications before placing an order, including where applicable:

dimensions
voltage
bulb type
electrical requirements
mounting requirements
indoor or outdoor suitability
damp or wet location suitability

Electrical products should be installed by a qualified professional where required by local law or where professional installation is recommended.

Veluna Lights is not responsible for damage resulting from improper installation, unauthorized modification, misuse, or installation contrary to the product instructions.

Accuracy of Billing and Account Information

We reserve the right to refuse or cancel an order where permitted by applicable law, including in cases involving:

suspected fraud
inaccurate information
payment authorization issues
pricing errors
product availability issues

We may limit quantities purchased:

per person
per household
per order
per account

You agree to provide accurate, current, and complete billing, shipping, contact, and payment information.

Order Acceptance

Receiving an order confirmation does not necessarily constitute final acceptance of an order.

We reserve the right to verify:

payment authorization
product availability
shipping eligibility
fraud indicators
order information

If an order cannot be fulfilled, any amount already paid for the cancelled portion will be refunded using the original payment method.

Optional Tools

We may provide access to third-party tools or services that we do not directly control.

Such tools may be provided “as is” and “as available”.

Your use of third-party tools is subject to the terms and policies of the relevant third-party provider.

Third-Party Links

Our website may contain links to third-party websites, platforms, or services.

Veluna Lights is not responsible for the content, security, availability, accuracy, or privacy practices of third-party websites.

You should review the applicable terms and privacy policies before using third-party services.

User Comments, Reviews and Submissions

If you submit reviews, comments, feedback, suggestions, photographs, or other content, you confirm that you have the right to provide that content.

You agree that we may, where permitted by applicable law:

use it
reproduce it
display it
publish it
adapt it for marketing or website purposes

You remain responsible for any content you submit.

Content must not:

violate applicable laws
infringe third-party rights
contain malicious software
contain unlawful, abusive, defamatory, or misleading material

Personal Information

The collection and processing of personal information through our website are governed by our Privacy Policy.

Errors, Inaccuracies and Omissions

Our website may occasionally contain:

typographical errors
inaccurate descriptions
incorrect pricing
inaccurate availability information
other omissions

We reserve the right to correct such information and, where legally permitted, cancel or modify affected orders.

If an affected order has already been paid and cannot be fulfilled, the relevant amount will be refunded.

Prohibited Uses

You are prohibited from using the website or its content for purposes including:

unlawful activities
fraud or attempted fraud
infringement of intellectual property rights
transmitting malware, viruses, or harmful code
unauthorized collection of personal information
spam
phishing
interfering with website security
attempting unauthorized access to systems or accounts

Any violation may result in the suspension or termination of access to our services.

Disclaimer of Warranties

To the extent permitted by applicable law, our website and services are provided on an “as is” and “as available” basis.

We do not guarantee that the website will always be:

uninterrupted
error-free
completely secure
available at all times

Nothing in these Terms excludes any warranty or consumer protection right that cannot legally be excluded.

Limitation of Liability

To the fullest extent permitted by applicable law, Veluna Lights shall not be liable for indirect, incidental, special, or consequential damages arising from the use or inability to use our website or services.

Nothing in these Terms limits liability where such limitation would be prohibited by applicable law.

Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Veluna Lights from claims, damages, or expenses resulting from:

your breach of these Terms
your violation of applicable law
your infringement of third-party rights
unlawful use of our website or services

Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.

Termination

These Terms remain effective until terminated by either you or Veluna Lights.

We may suspend or terminate access to the website or services where you materially violate these Terms or applicable laws.

Governing Law

These Terms of Service are governed by French law, subject to any mandatory consumer protection rights that may apply in the customer’s country or state of residence.

Customers located in the United States may also benefit from mandatory federal or state consumer protection laws that cannot legally be excluded by these Terms.