Shipping Policy
This policy is designed to ensure that you are clearly informed about our shipping policies and procedures. By placing an order on our store, you agree to the policies described below.
At Veluna Lights, we are committed to providing a smooth and transparent shopping experience for all our customers.
Shipping Fees
No hidden fees: all costs related to your order, including applicable taxes and shipping fees, are clearly displayed before payment confirmation.
Service Area
Our delivery services are currently available throughout the United States.
At this time, we primarily ship to customers located within the United States.
For any questions regarding delivery availability to your location, please contact us at:
Estimated Delivery Times
Processing time before shipment:
1 to 2 business days, Monday to Friday.
Transit time after shipment:
3 to 8 business days, Monday to Friday.
Estimated total delivery time:
4 to 10 business days.
These timeframes are estimates and may be extended in cases of force majeure or exceptional circumstances, including:
- carrier delays
- extreme weather conditions
- periods of high logistics activity
- public holidays
- unforeseen transportation disruptions
For any question regarding delivery in your area, you can contact us at:
Order Confirmation and Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
We work with recognized carriers to ensure reliable and secure delivery.
Tracking Information
You will receive an email containing a direct link to track your package on the carrier’s website.
You can also track your order from our website in the Order Tracking section.
Orders Placed on Weekends
Orders placed on Saturday or Sunday are processed on the next business day.
Changing the Shipping Address
Please carefully check your shipping address when placing your order.
If you need to make a change, please contact us as soon as possible at:
Once the order has been shipped, it may no longer be possible to change the shipping address.
Order Cancellation Policy
If you change your mind, you may cancel your order before it has been shipped, ideally within 12 hours of placing the order.
If the order has already been shipped, you will need to follow the procedure described in our Returns and Refunds Policy.
Once the order has been processed for shipment, it may no longer be possible to cancel it.
Packages Damaged During Transit
If you notice that a package has been damaged during transit:
- refuse the package when possible
- take photos of the damaged packaging and product
- contact our customer service team as soon as possible
If the package was delivered in your absence and is damaged, please contact us at:
If all packages have been delivered but a product or part of your order is missing, please also contact our customer service team by email.
Products Not Matching the Description
At Veluna Lights, we do our best to provide accurate and detailed product descriptions.
If the product received does not match its description, please contact us.
Depending on the circumstances, you may be eligible for:
- a replacement
- a return
- or a refund
Return Policy
We accept eligible returns, including returns due to a change of mind, in accordance with our Returns and Refunds Policy.
The return period is 30 business days from the date you receive your order.
If you wish to request a return, please contact us at:
For complete information regarding eligibility, procedures and refunds, please refer to our Returns and Refunds Policy.
Customer Service
We aim to respond to all requests within a maximum of 24 hours during business days.
Customer service hours:
Monday to Friday
9:00 AM – 5:00 PM
Closed on Saturdays, Sundays and public holidays.
Email: contact@velunalights.com
@velunalights
Lighting inspiration from real spaces.
