Payment Policy

Thank you for shopping at Veluna Lights.

We are committed to providing a secure, clear, and transparent payment experience for all our customers.

Please read this Payment Policy carefully to understand how transactions are processed on our website.

Accepted Payment Methods

Depending on availability at checkout, we may accept payment methods including:

Visa
Mastercard
American Express
other payment methods made available through our secure checkout

Payments are processed through secure payment providers to help protect your financial information.

Payment Currency

Transactions on our website are generally processed in U.S. dollars (USD) for customers located in the United States.

If your bank account or payment method uses another currency, your bank, card issuer, or payment provider may apply currency conversion fees or exchange rate adjustments.

Payment Authorization

Payment is generally authorized and charged when your order is confirmed.

Once the transaction has been successfully processed, you will receive an order confirmation email containing the details of your purchase.

If your payment is declined or identified as potentially fraudulent by our payment provider or Shopify:

your order may not be processed
you may be notified by email
you may be asked to use another payment method
additional verification may be required

Order Verification

For security and fraud prevention purposes, certain orders may be subject to verification.

This may include:

verifying your email address
confirming your billing or shipping address
confirming payment information
requesting additional information in cases of suspected fraud or unusual activity

Veluna Lights reserves the right to cancel or refuse an order that cannot be successfully verified.

If payment has already been captured and the order is cancelled, the applicable amount will be refunded to the original payment method.

Failed, Declined, or Cancelled Payments

If your payment fails, is declined, or is cancelled:

your order may not be processed
you may need to return to checkout and complete your purchase using another payment method

If an amount appears to have been charged but you have not received an order confirmation, please contact us at:

contact@velunalights.com

Please note that in some cases, what appears as a charge may only be a temporary authorization placed by your bank or card issuer. Such authorizations may automatically disappear according to the financial institution's processing times.

Payment Security

Payments are processed through secure third-party payment providers.

Veluna Lights does not directly store complete payment card details.

Our payment partners may use security technologies and fraud detection systems to help protect transactions against unauthorized activity.

Order Cancellation and Refunds

Order Cancellation

If you wish to cancel your order after payment, please contact us as soon as possible and ideally within 12 hours of placing the order.

Cancellation cannot be guaranteed once an order has entered the processing or shipping stage.

If the order has already been shipped, you will need to follow the procedure described in our Returns & Refunds Policy.

Refunds

Approved refunds are issued using the original payment method used for the purchase.

For complete information regarding eligibility, procedures, and return conditions, please refer to our Returns & Refunds Policy.

Once a refund has been issued, the time required for it to appear in your account depends on your bank, card issuer, or payment provider.

In some cases, this may take several business days.

Fraud Prevention

To protect our customers and our business, Veluna Lights reserves the right, where permitted by applicable law, to:

review certain transactions
request additional verification
delay order processing while verification is completed
refuse or cancel an order considered suspicious
limit transactions associated with suspected fraudulent activity

These measures are intended to maintain a secure payment environment.

Pricing Errors

Although we make reasonable efforts to ensure that pricing information is accurate, occasional errors may occur.

If a product is listed at an incorrect price due to a technical, typographical, or system error, we reserve the right, where permitted by applicable law, to: