GDPR Policy

At Veluna Lights, we are committed to protecting your personal data and complying with applicable privacy regulations, including the General Data Protection Regulation (GDPR) where applicable.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or interact with our services.

Data Controller

The data controller responsible for the processing of personal data is:

Veluna Lights

Email: contact@velunalights.com

Types of Data Collected

We may collect the following categories of personal data:

Identification Data

First name
Last name
Email address
Phone number

Billing and Shipping Data

Billing address
Shipping address
Information required to process, fulfill, and deliver your order

Payment Data

Payment information is processed through secure third-party payment service providers.

Veluna Lights does not directly store your complete payment card information.

Browsing and Technical Data

We may collect information such as:

IP address
browser and device information
cookies and similar technologies
pages visited
interactions with the website
referral and traffic source information

Purposes of Data Processing

Your personal data may be used to:

process and manage your orders
process payments
arrange shipping and delivery
communicate with you regarding your order
provide customer support
manage returns and refunds
prevent fraud and unauthorized transactions
improve our website, products, and services
analyze website performance and customer experience
send marketing communications where you have provided consent or where otherwise permitted by applicable law
comply with applicable legal and regulatory obligations

Legal Basis for Processing

Where applicable under data protection law, the processing of your personal data may be based on:

Performance of a contract:
Processing necessary to fulfill and manage your purchases.

Consent:
For certain marketing communications, cookies, or other processing activities where consent is required.

Legitimate interests:
Including improving our services, preventing fraud, analyzing website performance, and maintaining the security of our website.

Legal obligations:
Processing necessary to comply with tax, accounting, consumer protection, and other applicable laws.

Data Retention

Personal data is retained only for as long as reasonably necessary for the purposes for which it was collected, including:

processing and managing orders
managing customer relationships
handling returns, refunds, and disputes
complying with accounting and legal obligations
preventing fraud
providing customer service

Certain information may be retained for longer periods where required by applicable law.

Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal data, including:

right to access your personal data
right to request correction of inaccurate data
right to request deletion of your personal data
right to restrict certain processing activities
right to data portability
right to object to certain processing
right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at:

contact@velunalights.com

We may need to verify your identity before processing certain requests.

Data Security

We implement appropriate technical and organizational measures designed to protect your personal data against:

unauthorized access
unauthorized disclosure
alteration
misuse
loss or destruction

However, no method of transmission or storage over the Internet can guarantee absolute security.

Third-Party Service Providers

We may share certain personal information with trusted service providers necessary to operate our business, including:

Shopify, our e-commerce platform
payment processors
shipping and logistics providers
analytics providers
advertising and marketing platforms
fraud prevention and security providers
customer service tools

These third parties may process personal information only as necessary to provide their services and in accordance with their own legal obligations.

International Data Transfers

Because Veluna Lights operates online and serves customers in the United States, certain personal data may be processed or transferred between countries, including between the United States and the European Economic Area.

Where required, appropriate safeguards are used to protect personal data transferred internationally in accordance with applicable data protection laws.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

ensure the proper functioning of the website
remember your preferences
improve the user experience
analyze website traffic and performance
measure advertising effectiveness
provide relevant marketing communications

Where required by law, non-essential cookies will only be used after obtaining your consent.

You can manage your cookie preferences through your browser settings or through the consent management tools available on our website.

Marketing Communications

If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may send you information about:

new products
promotions
special offers
other Veluna Lights news

You may unsubscribe at any time by using the unsubscribe link included in our emails or by contacting:

contact@velunalights.com

Children's Privacy

Our website and services are not intended for children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided us with personal information without appropriate authorization, please contact us so that we can take appropriate action.