Terms & Conditions of Sales

These Terms and Conditions of Sale govern the sale of products offered on the Veluna Lights website. By placing an order on our website, you acknowledge that you have read, understood, and accepted these terms.

Scope

These terms apply to all orders and purchases made on the Veluna Lights website.

We reserve the right to modify these terms at any time. The applicable terms are those in effect on the date the order is placed.

By using the website and placing an order, you agree to be bound by these Terms and Conditions of Sale.

Prices and Payment

Prices displayed on the website are generally shown in U.S. dollars (USD) for customers located in the United States.

Applicable taxes, shipping charges, and any other fees will be clearly displayed before payment confirmation.

Veluna Lights reserves the right to modify its prices at any time. However, products will be charged at the price displayed and accepted at the time the order is confirmed.

Payment is due in full at the time of purchase.

Order Acceptance

An order is considered accepted once an order confirmation email has been sent, subject to successful payment authorization and product availability.

We reserve the right to cancel or refuse an order in cases including:

suspected fraud
incomplete, inaccurate, or misleading information
payment authorization issues
pricing or technical errors
exceptional product unavailability
inability to deliver to the shipping address provided

If an order is refused or cancelled after payment has been collected, the corresponding amount will be refunded using the original payment method.

Delivery

Our products are currently available for delivery throughout the United States.

Shipping availability may vary depending on the destination, product size, product type, or carrier limitations.

Customers are responsible for providing an accurate and complete shipping address when placing an order.

Estimated Delivery Times

Processing time before shipment:
1 to 2 business days, Monday to Friday.

Transit time after shipment:
2 to 5 business days, Monday to Friday.

Estimated total delivery time:
3 to 7 business days.

Delivery times are estimates and may be extended due to exceptional circumstances, including:

carrier delays
strikes
extreme weather conditions
public holidays
periods of high logistics activity
force majeure events
unforeseen transportation disruptions

Veluna Lights cannot guarantee an exact delivery date unless expressly stated otherwise.

Product Information

We make every reasonable effort to provide accurate product descriptions, photographs, dimensions, materials, finishes, and specifications.

However, certain products made from natural materials such as:

marble
travertine
alabaster
wood
ceramic
natural stone

may display natural variations in color, texture, veining, grain, or finish.

These variations are inherent characteristics of natural materials and are not necessarily considered defects.

Product Compatibility and Installation

Before purchasing, customers are responsible for reviewing all technical specifications, including where applicable:

dimensions
voltage
wattage
bulb type
socket type
mounting requirements
indoor or outdoor suitability
damp or wet location suitability

Lighting fixtures should be installed by a qualified electrician or professional installer when required by applicable law, local electrical codes, or product instructions.

Veluna Lights shall not be responsible for damage caused by:

improper installation
incorrect electrical connection
misuse
unauthorized modifications
failure to follow installation or safety instructions

Product Use

Products purchased from Veluna Lights may not be used, resold, or exploited for:

illegal purposes
fraudulent activities
misleading or deceptive purposes
activities that violate applicable laws or third-party rights

Returns and Right of Return

Eligible products may be returned in accordance with our Returns and Refunds Policy.

Customers have 30 business days from the date of receipt to request an eligible return, subject to the conditions specified in our Returns and Refunds Policy.

Products must generally be:

unused
undamaged
in their original condition
returned in their original packaging

Certain personalized, custom-made, or otherwise excluded products may not be eligible for return where permitted by applicable law.

Accepted Payment Methods

Depending on availability at checkout, we may accept payment methods including:

Visa
Mastercard
American Express
other payment methods offered through our secure checkout

Available payment methods may vary depending on the customer's location and payment provider.

Refunds

Refund Timeframe

Once an eligible returned item has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be processed within a maximum of 30 business days after receipt and inspection of the returned item.

Please note that banks and payment providers may require additional processing time before the refunded amount appears in your account.

Refund Conditions

A refund may be approved if the product is:

unused
undamaged
in its original condition
returned in its original packaging

Defective, damaged, missing, or incorrectly delivered products may also qualify for a refund or replacement after review.

Refund Method

Refunds are generally issued to the original payment method used for the purchase.

If fraudulent activity or unauthorized payment is suspected, we reserve the right to cancel or suspend the order while appropriate verification takes place.

Temporary payment authorizations or pending amounts may remain visible depending on your bank or payment provider's processing times.

Order Cancellation

You may request cancellation of an order before it has been shipped.

Please contact us as soon as possible at:

contact@velunalights.com

Once an order has entered the shipping process or has already been shipped, cancellation may no longer be possible, and the order will need to be handled in accordance with our Returns and Refunds Policy.

Liability

To the fullest extent permitted by applicable law, Veluna Lights shall not be held liable for loss or damage resulting from:

improper use of products
improper installation
failure to follow product instructions
unauthorized modifications
temporary interruption of the website
events beyond our reasonable control
force majeure

Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited.

Force Majeure

Veluna Lights shall not be liable for delays or failure to perform its obligations where such failure results from circumstances beyond its reasonable control, including:

natural disasters
severe weather
strikes
transportation disruptions
government actions
war or civil unrest
supply chain interruptions
power or telecommunications failures
other force majeure events

Governing Law

These Terms and Conditions of Sale are governed by French law, subject to any mandatory consumer protection provisions applicable to customers in their country or state of residence.

Customers located in the United States may also benefit from mandatory federal or state consumer protection rights that cannot legally be excluded by these Terms.

In the event of a dispute, the parties are encouraged to seek an amicable resolution before commencing formal legal proceedings.